Question 1

Do I need to install software?

Accepted Answer

Yes. Both the Triple Monitor and Dual Monitor require a driver. Work or school computers may need IT approval.

Question 2

How do I check out?

Accepted Answer

Add items to your cart and select Secure checkout. Payment is handled by Shopify's secure checkout.

Question 3

What currency are prices in?

Accepted Answer

Prices are shown in the currency code displayed next to each price and confirmed at checkout.

Question 4

Can I return a monitor?

Accepted Answer

Yes, within 30 days of delivery. See Returns & Refunds for details.

Question 5

How many screens will I have?

Accepted Answer

The Triple Monitor adds three external displays. Together with your laptop's own screen, that is four screens in total.

Question 6

Does it need a power outlet?

Accepted Answer

Yes. The three displays are powered by the included external power supply: 65W for the 14" Plus and 15.6" models, 100W for the 18.5" model. Your laptop connects over one USB-C port for the display signal.

Question 7

Do I need to install a driver?

Accepted Answer

Yes. The 14" Plus and 15.6" models use the Silicon Motion SM76x driver; the 18.5" model uses the DisplayLink driver. Both are available for Windows and macOS. If you use a work or school computer, you may need IT approval to install it.

Question 8

Which laptop sizes fit?

Accepted Answer

14" Plus: 12" to 17.3" laptops. 15.6": 12" to 18.5" laptops. 18.5": all laptop sizes.

Question 9

Does it have a battery?

Accepted Answer

No, it has no built-in battery and must be connected to its power supply to operate.

Question 10

How many screens will I have?

Accepted Answer

The Dual Monitor adds two external displays. Together with your laptop's own screen, that is three screens in total.

Question 11

Does it need its own power supply?

Accepted Answer

No power supply is included. It is powered through the USB-C connection to your laptop. If your laptop's USB-C port cannot provide enough power, the manufacturer advises connecting a second USB 3.0 cable for additional power.

Question 12

Do I need to install a driver?

Accepted Answer

Yes. A driver must be installed before the screens work. It is quick to install, but work or school computers may need IT approval.

Question 13

What if my laptop has no USB-C port?

Accepted Answer

It can be connected with two USB 3.0 cables: one for the display signal and one for power.

Question 14

Which colours are available?

Accepted Answer

Spatial Grey and Midnight Black. Availability for each colour is shown in the selector.

Frequently asked questions

General

Triple Monitor

Dual Monitor